A fault understood before it is repaired, with a time slot agreed by phone.
A leak, no hot water, heating off or an unusual noise: tell us the symptoms, the brand and the model. The diagnosis targets the cause of the fault, not just its visible effect.
When the heating stops, hot water is slow to arrive or a leak appears, the priority is to understand the cause before replacing a part. We start from your observations (symptoms, the code shown, when it began) to guide the diagnosis and avoid unnecessary work.
The phone is reachable 24/7; the visit time is agreed during the call and immediate arrival is not guaranteed. In the meantime, a few simple, safe steps can limit the damage: we will tell you what they are over the phone.
For a leak, tell us whether water appears under a sink, around a pipe, at a tap or near a toilet cistern, and whether it runs continuously. For heating faults, say whether the radiators, hot water or both are affected. Send the full error code, including any additional digits, without taking the appliance apart.
Turn off the identified water supply only if you can reach it safely. Keep away from wet sockets and electrical appliances. During the call, say whether the leak is continuing and whether damage is already visible. Your address, phone number and access details help us prepare the visit.
Ask about travel, diagnosis, labour, parts and any out-of-hours charges. Discuss the estimate and give your agreement before work starts. The phone is reachable 24 hours a day, seven days a week; availability and the visit time are confirmed during the call.
Leave the building. If you smell gas, do not use switches, sockets, phones or flames inside. Call from outside at a safe distance. Call 112 for a CO alarm, suspected CO poisoning, fire or immediate danger. Do not re-enter until the emergency services allow it. 112
Gas smell: call your network operator’s emergency line.
In an emergency, do not wait for a plumber to arrive.
The boiler does not start, stops by itself or shows an error code.
Uneven production, a long wait or unstable temperature.
Water on the floor, a drip on a fitting, pressure that keeps falling.
Banging, whistling, gurgling or an unusual smell near the appliance.
Note the symptom, the code if any and when it appears.
Turn off the water if a leak requires it; in case of gas or CO, leave the premises and call the emergency services.
The engineer checks the installation before proposing the right repair.
We look for the cause, not just the visible effect.
Findings and options presented in plain language.
The engineer comes to your address after a phone conversation.
Time slot agreed by phone; immediate arrival not guaranteed.
Click your brand to see our services and, where available, your appliance’s error codes.
A few details are enough for a first conversation and to arrive with the right equipment.
Turn off the water supply if there is a leak and note the code shown. Do not open the appliance and do not keep resetting it.
Yes, see our error-code guide by brand. It helps you read the display but does not replace an on-site diagnosis.
We work on many boiler brands, depending on the model and parts availability. Tell us the reference.
Do not touch any switch, ventilate, leave the building and call 112 from outside before contacting us.
Choose your town to see how we work at your address.
Describe what you need and we will get back to you to agree a time slot.
